Walk through any healthcare conference today and you'll hear familiar conversations about artificial intelligence, interoperability, ambient documentation, digital transformation, and the next generation of electronic health records. Every session promises smarter technology, faster workflows, or better data. But beneath all of those conversations, something more fundamental is happening. That observation was reinforced at the recent 2026 Physician-Computer Connection (PCC) Symposium hosted...

Technology Isn't the Strategy Anymore By Keith Washington Walk through any healthcare conference today and you'll hear familiar conversations about artificial intelligence, interoperability, ambient documentation, digital transformation, and the next generation of electronic health records. Every session promises smarter technology, faster workflows, or better data. But beneath all of those conversations, something more fundamental is happening. That observation was reinforced at the...

You Can't Automate a Broken Workflow By Keith Washington Healthcare leaders spend a lot of time talking about broken technology. Clinicians complain about documentation burden. Executives worry about interoperability. IT teams struggle to integrate new applications into increasingly complex environments. Every year, organizations invest billions in new platforms, analytics tools, and AI capabilities intended to solve these problems. Yet many of the same frustrations persist. In a...