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Episode #
44
Beyond the Pilot: Scaling Ambient Listening at Sutter Health
In Ambient Listening at Scale, Dr. Veena Jones, Chief Medical Informatics Officer at Sutter Health, shares how Sutter deployed ambient listening across thousands of clinicians to reduce documentation burden, improve workflow integration, and deliver measurable impact. Joined by Stephanie Driscoll, VP of Clinical Applications, the conversation explores what it takes to move beyond pilot hype into enterprise-wide transformation, including governance, training, Epic integration, and the change management discipline required to make ambient AI truly work in day-to-day care.
EPISODE GUESTS

Stephanie Driscoll
Sutter Health
Vice President, Digital Implementation
Stephanie Driscoll, MS, is a digital health executive who serves as the Vice President of Digital Implementation (and Vice President of Clinical Applications) at Sutter Health. A specialist in large-scale technology transformation and change management, her work centers on optimizing clinical workflows and moving digital health tools from small-scale pilots to enterprise-wide adoption. Collaborating closely with clinical informatics leadership, Driscoll has spearheaded Sutter Health's massive deployment of ambient artificial intelligence listening platforms, successfully onboarding thousands of clinicians to reduce administrative documentation burden and combat provider burnout. Her strategic focus encompasses clinical IT governance, Epic EHR integration, and training design, and she has co-authored published research evaluating the quantifiable impacts of generative AI tools on healthcare workforce well-being.

Veena Jones
Sutter Health
Chief Medical Informatics Officer
Dr. Veena Goel Jones, MD, is a pediatric hospitalist and clinical informaticist who serves in leadership roles focused on digital health and patient experience at Sutter Health and the Palo Alto Medical Foundation. A specialist in the intersection of clinical practice and health technology, her work centers on optimizing physician workflows, reducing cognitive load, and integrating artificial intelligence into clinical decision support to improve patient safety and care quality. She is an Adjunct Clinical Assistant Professor of Pediatrics at the Stanford University School of Medicine and completed her fellowship training at Stanford, where she was the university's inaugural fellow in Pediatric Hospital Medicine. Dr. Goel Jones is also a recognized subject matter expert in digital patient experience and pediatric health, having contributed to national discourse on clinical innovations and emerging pediatric conditions.
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